Help Center

Open the app, choose the "Merchant" or "Customer" profile, then sign in with Email + Password, your Google account, or your Apple ID. Follow the three on-screen steps to finish setting up your account.

A merchant account must be reviewed by the Santiveri team before it can place orders. You'll receive a confirmation as soon as your account is validated. This check protects the wholesale terms reserved for professionals.

Add the products you want to your cart from the catalog, then confirm your order. You can follow its status and view the history of all your orders from your profile.

Go to your phone's Settings, under Notifications, then to the SANTIVERI Mauritania app. You can enable or disable order-status alerts at any time.

The language switcher (French, Arabic, English) is available on the sign-in screen and in your profile settings. The display updates instantly, including layout mirroring for Arabic.

You can sign in with Email + Password, or with your Google account or your Apple ID.

On the sign-in screen, use the "Forgot password?" option to receive a reset link by email. This is only available if you signed in with Email + Password. If you used Google or Apple, manage your password through that provider. If you still can't regain access, email us at contact@santiveri.mr.

In the app, go to Profile, then Delete Account. All associated data is permanently removed. The full process is detailed on our Account Deletion page.

Check your internet connection and that the app is up to date. If the issue continues, contact us by email and mention your phone model.