Help Center

Open the app, choose the "Merchant" or "Customer" profile, then sign in with your phone number, Google, or Apple. Follow the three on-screen steps to finish setting up your account.

A merchant account must be reviewed by the Santiveri team before it can place orders. You'll receive a confirmation as soon as your account is validated. This check protects the wholesale terms reserved for professionals.

Add the products you want to your cart from the catalog, then confirm your order. You can follow its status and view the history of all your orders from your profile.

Go to your phone's Settings, under Notifications, then to the SANTIVERI Mauritania app. You can enable or disable order-status alerts at any time.

The language switcher (French, Arabic, English) is available on the sign-in screen and in your profile settings. The display updates instantly, including layout mirroring for Arabic.

You can sign in with your phone number, your Google account, or your Apple ID. No extra password is required when signing in with Google or Apple.

From the sign-in screen, use the reset option tied to your sign-in method (phone, Google, or Apple). If you can't regain access to your account, email us at contact@santiveri.mr.

In the app, go to Profile, then Delete Account. All associated data is permanently removed. The full process is detailed on our Account Deletion page.

Check your internet connection, that the phone number you entered includes the correct country code, and that the app is up to date. If the issue continues, contact us by email and mention your phone model.